If you order items that are in stock from our USA warehouse, it should take 3-6 working days from shipping to arrive at your home.

Yes — all items are shipped in plain, unmarked boxes with no product names or branding. Your privacy is our priority.

We understand that not every product will be the perfect fit for every customer.

If your item arrives damaged, defective, or not as described, we’ll gladly send a replacement or offer a refund — just reach out within 7 days of delivery with a photo of the issue.

Due to the intimate nature of this product, we unfortunately cannot accept returns once the packaging has been opened for hygiene reasons.

If you have questions before purchasing, feel free to contact us — we’re happy to help you choose the right product for your needs.

We recommend cleaning the doll with lukewarm water and mild antibacterial soap after each use. Pat dry with a soft towel and apply renewal powder to maintain skin softness. Avoid harsh chemicals or alcohol-based cleaners.